C5.2.5.a. What is an on-board complaints procedure?

Ships are required, by Regulation 5.1.5, paragraph 1, to have on-board procedures for the fair, effective and expeditious handling of seafarer complaints alleging breaches of the requirements of this Convention (including seafarers’ rights). The requirement relating to these procedures is one of the matters in the 16 areas that must be inspected and certified [see C5.2.3.b.].